FAQ – Yuzefi

Shopping with us is simple. Browse our curated collections of premium bags and ready-to-wear pieces. Once you find an item you love, select your preferred size or style and click “Add to Bag.” When you're ready, click the bag icon to review your selections and proceed to “Checkout.” From there, enter your shipping details, choose your payment method, and confirm your order. You'll receive a confirmation email as soon as your purchase is complete.
We begin processing orders shortly after they’re placed to ensure timely delivery, which means modifications or cancellations may not always be possible. If you need to make a change, please contact our Customer Care team as soon as possible with your order number. We’ll do our best to accommodate your request if the order hasn’t already been prepared for shipment.
We offer select styles on a pre-order basis, allowing you to reserve upcoming releases before they officially launch. Pre-order items will be clearly marked on the product page, along with the estimated delivery timeframe. At this time, we do not offer made-to-order bags.
We currently offer the option to include a personalized gift message with your order. You can add your message during checkout, and it will be printed on a notecard and included with your package.

No, you do not need an account to place an order. You can shop as a guest and complete your purchase securely. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience for future purchases.
We accept a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. We also offer payment options like Apple Pay and Google Pay for a seamless checkout experience
Yes, your payment information is completely secure. We use advanced encryption technology and secure payment gateways to protect your data. All transactions are processed through trusted and secure platforms like Shop Pay, Klarna, and PayPal, ensuring that your personal and financial information is always kept safe.

We offer free standard shipping on UK and EU orders over £300. For orders under £300, a £10 fee applies. International shipping starts from £15, depending on the destination. Orders are typically delivered within 3-5 working days for the UK and EU, and 5-7 working days for international destinations. Please note that taxes and duties are included for UK and EU customers, but may apply for international orders. Full details and rates are provided at checkout.
Yes, we offer international shipping to select countries. Shipping costs start at £15, depending on the destination, with delivery times of 3-5 working days for the UK and EU, and 5-7 working days internationally. UK and EU orders over £300 qualify for free shipping. Please note, taxes and duties are included for UK and EU orders, but may apply for international shipments. For more details, please visit our Shipping Policy page.

Delivery times depend on your location: UK and EU orders typically arrive within 3-5 working days, while international orders take 5-7 working days. Orders are dispatched within 1-2 working days, and you'll receive a tracking number once your order has shipped. For more detailed shipping information, please visit our Shipping Policy page.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website. If you need further assistance with tracking, please feel free to contact our Customer Care team.

We accept returns on unused items within 14 days of receipt. To start a return, please contact our Customer Care team. Please ensure items are in their original condition with tags attached. Exchanges are only available for defective items.

For more details on returns, exchanges, and pre-order terms, please visit our Shipping & Returns Policy.
To start a return, please contact our Customer Care team at customercare@yuzefi.com within 14 days of receiving your order. They will provide you with the necessary instructions and a return authorization. Please ensure the item is unused, with all original tags attached.

For more details, visit our Shipping & Returns Policy.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for the funds to appear in your account, depending on your payment provider.

For more information, please refer to our Shipping & Returns Policy.

Our handbags are crafted from premium leather, soft suede, and other high-quality, sustainable materials. Each design is carefully made with attention to both durability and style. To preserve the beauty of your handbag, we recommend following the care instructions specific to each material.
To keep your handbag in pristine condition, we recommend gently cleaning it with a soft cloth and avoiding exposure to direct sunlight and moisture. Store your bag in a dust bag when not in use, and avoid overloading it to maintain its shape. For specific care instructions based on the material, please refer to our Product Care page.
Yes, many of our products are handcrafted with meticulous attention to detail by skilled artisans. We pride ourselves on quality craftsmanship, ensuring that each piece is made to the highest standard.
Our handbags are meticulously handcrafted in southern Spain, utilizing premium Italian leather and sustainable materials. This commitment to quality ensures each piece embodies the brand's dedication to craftsmanship and ethical production.

We strive to represent the color and texture of our products as accurately as possible. However, due to variations in lighting, screen settings, and photography, the actual product may differ slightly in color or texture. For detailed views and material information, please refer to the product description and images on the individual product pages.
To ensure that your bag is authentic, purchase only from our official website or authorised retailers. All of our bags feature distinctive design details and quality craftsmanship, including branded hardware and premium materials. If you're ever unsure about the authenticity of your bag, please contact our Customer Care team with details or images, and we’ll be happy to assist you.
Yes, we offer repair services for our handbags. If your bag requires repairs due to a manufacturing defect or general wear and tear, please contact our Customer Care team for assistance. We’ll guide you through the process and assess the best way to restore your bag to its original condition. For more details, visit our Product Care page.
If your bag is damaged, please contact our Customer Care team immediately at customercare@yuzefi.com. Provide details of the damage and include images, and we will assess the issue and advise on the next steps. If the damage is under manufacturing defects, we will assist with repairs or a replacement.

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