Orders
-
No, you do not need an account to shop with us, you can complete your order as a guest with ease.
However, setting up an account lets you track your orders, save your details for next time, and enjoy a quicker checkout experience in the future.
-
To place an order, browse our collection and choose your preferred item(s), including the correct size and colour. Then, click “Add to Cart.”
You can view your cart at any time by selecting the cart icon in the top right corner of the page. When you are ready to complete your purchase, click “Checkout” to enter your shipping and payment details. Once your order is successfully placed, you will receive a confirmation email with all the details.
-
If you entered an incorrect email address when creating your account or placing an order, please contact our Customer Care as soon as possible. For security reasons, we will ask a few verification questions before updating your details.
-
If you do not receive a confirmation email within one hour of placing your order, please check your spam or junk folder. If it is still missing, contact our Customer Care for assistance.
-
Orders from yuzefi.com are shipped from our warehouses in the Netherlands.
-
Once an order is confirmed, we are unable to make changes. If you need a different size or colour, please place a new order and return the original item(s). Edits or cancellations are not possible after the order is submitted for security reasons. For any further questions, please contact Customer Care.
-
You can cancel your order if it has not been prepared for shipment yet. Please contact our Customer Care as soon as possible with your order number and we will do our best to accommodate your request. Once an order is in the shipping process, cancellation is not possible.
If you do not want to keep your order after delivery, you can return it by following the steps in our Shipping and Return Policy.
Please note that our customer care team operate on UK business hours and all requests will be reviewed during these hours, we cannot guarantee the possibility to cancel orders, if they have already been processed at our warehouse.
-
We offer select styles on a pre-order basis, allowing you to reserve upcoming releases before they officially launch. Pre-order items are clearly marked on the product page with an estimated shipping date. Please note these dates may vary due to the handmade nature of our products.
At this time, we do not offer made-to-order bags.
When you place a pre-order, your item is reserved for you and will be shipped as soon as it becomes available. The full payment for pre-order items is charged at the time of purchase.
-
At this time, we do not offer gift messages or gift packaging.
-
We offer GIFT CARDS available to purchase HERE
Payments
-
Payment is processed as soon as your order is placed and confirmed.
-
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal. We also offer payment options like Apple Pay or Google Pay for a fast and seamless checkout.
-
Yes, your payment information is completely secure. We use advanced encryption and trusted payment gateways like Shop Pay, Klarna, and PayPal to ensure your personal and financial information is always protected.
Shipping & Delivery
-
Shipping fees vary by destination and order type:
- UK & EU: Free shipping.
- Rest of the World: £20.
- Sale orders: Free shipping to the UK & EU; a flat £30 shipping fee applies to the Rest of the World.
- Final Sale orders: A flat £30 delivery charge applies to all destinations.
All applicable taxes and duties are included in the product price for eligible destinations or calculated and prepaid at checkout for other countries.
-
Yes, we ship worldwide, with some country restrictions.
Taxes and duties are included in the price for the following destinations: UK, EU, USA, Canada, Switzerland, Norway, Australia, New Zealand, Japan, Singapore, Hong Kong, South Korea, Taiwan, China, Vietnam, Malaysia, UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
For all other eligible destinations, local taxes and import duties are calculated and displayed at checkout and prepaid to help avoid customs delays.
We do not ship to Israel, Russia, Iran, Belarus, Ukraine or North Korea.
-
Most in-stock orders ship within 1–2 working days (Monday–Friday, excluding holidays) from the Netherlands. You will receive a tracking link once your parcel leaves our warehouse.
- UK & EU: 3–5 working days
- International: 5–7 working days
During high-demand periods, dispatch may take longer, but we will contact you with an updated estimated delivery date.
For more detailed information, please visit our Shipping and Return Policy page.
- UK & EU: 3–5 working days
-
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website. If you need further assistance with tracking, please feel free to contact our Customer Care.
Returns & Exchanges
-
We hope you love your YUZEFI piece, but if you need to make a return, you may return eligible items within 14 days of delivery. Items must be unused, unaltered and in perfect condition, with all original packaging, dust bag and tags included.
Pre-ordered items are final sale. We cannot accept cancellations or returns for pre-ordered items unless the item received is not as described. If you receive a damaged or incorrect item, you must notify us by email within 48 hours of delivery, providing full details and supporting evidence. We will review your claim and, where appropriate, arrange a replacement or refund if the item differs from your order or was damaged during shipping.
Please note that Final Sale items cannot be returned or exchanged.
For more details on returns, exchanges, and pre-order terms, please visit our Shipping and Return Policy. -
To begin your return, please submit your request through our returns portal HERE.
Yuzefi provides a prepaid return label, and the cost will be deducted from your refund based on your region:- UK & EU: £25
- USA: £35
- Non-EU Europe, Middle East & APAC: £35–£50
- Rest of the World: £40–£60, depending on destination.
For more details, visit our Shipping and Return Policy.
-
If you would like to exchange an item for a different style or colour, please place an exchange order through our returns portal HERE.
For assistance, contact our Customer Care. -
If you believe your item is faulty or damaged, please select “Faulty” as the reason for return in our returns portal HERE. Include clear photos and a brief description of the issue. Our team will review your request within 3 working days and contact you with next steps.
-
Once your return is received, inspected, and approved, we will email you a confirmation that your refund has been issued.
Please allow up to 21 business days for your return to be processed. Refunds are issued to your original payment method.
Outbound shipping and return label fees are non-refundable.
For regions where duties are non-recoverable, those amounts will be deducted from your refund. -
The refund of taxes and duties depends on your destination:
- UK, EU & USA: All taxes and duties are reclaimable, with no deductions from your refund.
- Rest of the World: Local import duties are non-recoverable and will be deducted from your refund. Local sales taxes included in the product price are not refunded.
Any applicable deductions will be clearly stated before your return is finalised.
-
If your refund has not appeared after 21 business days, please check with your bank or card provider, as processing times may vary.
If it’s still missing, contact us at Customer Care and we will be happy to help.
Product Information & Care
-
Our handbags are crafted from premium leather, soft suede, and other high-quality, sustainable materials. Each design is carefully made with attention to both durability and style. To preserve the beauty of your handbag, we recommend following the care instructions specific to each material.
-
To keep your handbag in pristine condition, we recommend gently cleaning it with a soft cloth and avoiding exposure to direct sunlight and moisture. Store your bag in a dust bag when not in use, and avoid overloading it to maintain its shape. For specific care instructions based on the material, please refer to our Product Care page.
-
Yes, many of our products are handcrafted with meticulous attention to detail by skilled artisans. We pride ourselves on quality craftsmanship, ensuring that each piece is made to the highest standard.
-
Our handbags are meticulously handcrafted in southern Spain, utilizing premium Italian leather and sustainable materials. This commitment to quality ensures each piece embodies the brand's dedication to craftsmanship and ethical production.
-
We strive to represent the color and texture of our products as accurately as possible. However, due to variations in lighting, screen settings, and photography, the actual product may differ slightly in color or texture. For detailed views and material information, please refer to the product description and images on the individual product pages.
-
To ensure that your bag is authentic, purchase only from our official website or authorised retailers. All of our bags feature distinctive design details and quality craftsmanship, including branded hardware and premium materials. If you are ever unsure about the authenticity of your bag, please contact our Customer Care with details or images, and we will be happy to assist you.
-
Yes, we offer repair services for our handbags. If your bag requires repairs due to a manufacturing defect, please contact our Customer Care for assistance. We will guide you through the process and assess the best way to restore your bag to its original condition. For more details, visit our Product Care page.