DELIVERY AND RETURN POLICY

GENERAL:

Orders are dispatched within 1-2 working days, from Belgium and will be delivered via a DHL tracked and signed service. UK and EU orders will typically arrive within 3-5 working days, while international orders can take up to 5-7  working days to arrive.

During high-demand periods, it may take us a bit longer to dispatch the order, but in this case, we will contact you directly and let you know the estimated date.

DELIVERY COSTS:

UK and EU - FREE for orders over £300 and £10 for all orders less than £300 or sale items;
International zone 1 (IZ1) - £15 (all countries excluding IZ2);
International zone 2 (IZ2)* - £25 *See list below:

International zone 2 (IZ2):
New Zealand
Australia
Saudi Arabia
Kuwait
Russia and Belarus
China and Hong Kong
Kyrgyzstan
Israel

Please let us know if your order has not arrived within the above-mentioned timeframe by contacting customercare@yuzefi.com.

SALE:

For all SALE items, delivery will cost:
UK and EU - £10;
International zone 1 (IZ1) - £15 (all countries excluding IZ2);
International zone 2 (IZ2)* - £25;

TAXES AND DUTIES:

Taxes and duties are included in the purchase price for the UK and the EU. International shipments may be subject to local tax and duties upon arrival, which are payable by customers. Please ensure to check any additional charges that may be payable in your country before placing the order. If customers reject deliveries without paying the local taxes and duties, all shipping and return charges will be deducted from the purchase price before processing the refund.

RETURNS:

Please notify us of your intention to return unused items within 14 days of receiving your order by emailing customercare@yuzefi.com to receive your returns authorisation and instructions.
Kindly ensure to return your item with all the tags attached in the original packaging; returns may not be accepted if the tags have been removed, or if the item has been soiled or damaged in any way. We strongly advise that purchases are returned via a tracked and signed service, and the risk and cost of the returns remain with our customers.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@yuzefi.com.

EXCHANGE:

We only offer an exchange on defective items. Please contact customercare@yuzefi.com for further instructions if you think you have received a defective item.

PRE-ORDER TERMS:

Please be aware that due to the " pre-sale" nature of such transactions, there may be a waiting period of approximately four weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item.
Please note that the shipping window on the product page is an estimate, and while we endeavor to ship all orders within the estimated window, in some cases, there may be a small delay.
Please wait at least 6 weeks from the date you have placed the pre-order before you contact us. We are unable to provide an exact shipping date due to the handmade nature of our products. Most items are shipped within the estimated window, and an email with the tracking information will be sent to the email address associated with the order.
If you are no longer able to receive your pre-ordered item at the original shipping address, please email us with your order number and the last 4 digits of the card used, and we will update the shipping address for you.
Sales of pre-ordered items are final, and we cannot accept any cancellations or returns unless the item is not as described. In the event of receiving a damaged or incorrect item, you must inform us via email within 48 hours of receiving the item with all the details and evidence. We will review your submission, and if we are satisfied that the item you received is different from your order or has been damaged during shipping, we will replace or refund your order where appropriate.

PRODUCT COLOURS:

We have made every effort to ensure that the colours of our products are displayed as accurately as possible. However, due to the differences in device displays, we cannot guarantee that all devices will accurately display the true colour of the product. If you have any questions about the colour of an item, please contact customercare@yuzefi.com before placing your order.